Website Terms of Use

Part A — Company Information

The following information is published in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

Part B — Website Terms of Use

1. Introduction and Acceptance

1.1 These Terms of Use ("Terms") govern your access to and use of the website at www.easyrentalsgroup.co.za and the Easy Rentals Group customer portal (together, "the Website"), operated by Easy Rentals Group (Pty) Ltd ("Easy Rentals Group", "we", "us" or "our").

1.2 By accessing the Website, creating an account or submitting an application, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1.3 These Terms contain provisions that limit our liability and place risk and responsibility on you. These provisions are printed in bold. Please read them carefully.

1.4 These Terms govern your use of the Website only. Each rental, storage or accommodation service is governed by its own written agreement ("Service Agreement"). If these Terms conflict with a Service Agreement, the Service Agreement prevails.

2. Interpretation

2.1 In these Terms, unless the context indicates otherwise:

2.1.1 "Customer" or "you" means any person who accesses the Website or applies for or uses any of our services;

2.1.2 "Portal" means the secure customer account area of the Website;

2.1.3 "Services" means our Appliance Rentals, Holiday Storage and Student Accommodation services; and

2.1.4 "Business day" means any day other than a Saturday, Sunday or South African public holiday.

2.2 Headings are for convenience only and do not affect interpretation.

3. Eligibility

3.1 The Services are available only to persons aged 18 years or older. By creating an account or submitting an application, you confirm that you are at least 18 years of age and have full legal capacity to enter into binding agreements.

3.2 We may decline any application at our discretion, including where information provided is incomplete, inaccurate or cannot be verified.

4. Accounts and Portal Security

4.1 To apply for the Services, you must create a Portal account using a valid email address and mobile number. Access is secured by a password.

4.2 You must provide information that is true, accurate, current and complete, and keep it updated through the Portal.

4.3 You are responsible for keeping your login details, customer ID and password. Any activity, application, acceptance or electronic signature made through your account is deemed to have been made by you, unless you notified us of unauthorised access before it occurred.

4.4 You may hold only one account, and may not create an account on behalf of another person without their written authority.

4.5 We may suspend or close an account that is used fraudulently, in breach of these Terms, or to submit false information.

5. Services, Pricing and Payment

5.1 Service durations. The Services are offered on the following terms, subject to the applicable Service Agreement:

5.2 Prices. All prices on the Website are in South African Rand. Easy Rentals Group is not registered for VAT, so no VAT is charged. Applicable deposits, activation fees, delivery and collection fees are displayed before you submit an application.

5.3 Quotations. Quotations for Holiday Storage are based on the information you declare and may be revised if the items collected differ from your declaration, as set out in the Storage Agreement.

5.4 Payment. Payment may be made by EFT, or by card through PayFast. Monthly amounts are due on the first day of each month. EFT payments are verified manually, and a booking or delivery is confirmed only once payment has been verified.

5.5 Delivery and collection. Deliveries and collections are normally completed within 3 business days of approval and payment. Timeframes may be longer during peak periods, and we will inform you of any expected delay.

5.6 Ownership. Appliances remain the property of Easy Rentals Group at all times. Rental of an appliance does not transfer ownership, or any right to acquire ownership, to the Customer.

5.7 Availability. All Services are subject to availability. Displaying a product, room or storage option on the Website does not guarantee availability until your application is approved.

6. Electronic Transactions and Signatures

6.1 You agree that agreements, consents and declarations may be concluded electronically through the Website, and that your acceptance by clicking, ticking a box or electronically signing has the same legal effect as a handwritten signature, in accordance with section 13 of ECTA.

6.2 We keep an electronic record of each acceptance, including the version of the document accepted, the date and time, and your account and device information. This record will serve as proof of your acceptance.

6.3 You may access and download copies of your signed agreements and documents through the Portal at any time during your agreement.

6.4 An agreement is concluded when we approve your application and you accept the applicable Service Agreement.

7. Cooling-Off and Cancellation

7.1 Cooling-off period. In accordance with section 44 of ECTA, you may cancel an agreement concluded through the Website, without reason and without penalty:

7.1.1 for Appliance Rentals, within 7 days after you receive the appliance; and

7.1.2 for Holiday Storage, within 7 days after the agreement is concluded.

7.2 To cancel within the cooling-off period, notify us in writing at info@easyrentalsgroup.co.za or through the Portal. Where an appliance has been delivered, you must make it available for collection in the same condition in which it was delivered, fair wear and tear excepted.

7.3 The only charge payable on cancellation within the cooling-off period is the direct cost of collecting the appliance, which is R200 for bar fridges, R285 for top-freezer fridges and R70 for microwaves. All other payments received will be refunded within 30 days of the date of cancellation.

7.4 The cooling-off right does not apply, to the extent permitted by section 42 of ECTA, to:

7.4.1 storage services that have begun, with your consent, before the end of the 7-day period, for example where your items have already been collected; and

7.4.2 accommodation that we undertake to provide for a specific period.

7.5 Cancellation after the cooling-off period. After the cooling-off period, you may cancel a fixed-term Service Agreement by giving 20 business days' written notice, in accordance with section 14 of the Consumer Protection Act 68 of 2008. A reasonable cancellation fee may apply, calculated in accordance with our Cancellation and Refund Policy and the applicable Service Agreement.

7.6 Nothing in these Terms limits any right you have under ECTA or the Consumer Protection Act.

8. Acceptable Use and User Content

8.1 You may not use the Website to:

8.1.1 submit false, misleading or fraudulent information or documents;

8.1.2 impersonate any person or apply using another person's identity;

8.1.3 upload viruses, malicious code or any material that may damage or interfere with the Website;

8.1.4 attempt to gain unauthorised access to the Website, the Portal or another Customer's account; or

8.1.5 use automated tools to copy, scrape or extract content from the Website.

8.2 Where the Website allows you to post reviews, comments or other content, you must not post content that is unlawful, defamatory, offensive or misleading, or that infringes the rights of any person. We may edit or remove any such content at our discretion.

8.3 By posting content on the Website, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with our Services and marketing. This does not apply to documents uploaded privately to the Portal, which are processed only in accordance with our Privacy Policy.

8.4 Submitting false or fraudulent information may result in the immediate termination of your application or agreement, and may be reported to the South African Police Service.

9. Intellectual Property

9.1 The Website and its content, including the Easy Rentals Group name, logo, the "Easy Family" branding, text, graphics, photographs, designs and software, are owned by or licensed to Easy Rentals Group.

9.2 You may view and print content for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute or use any content or branding for any other purpose without our prior written consent.

10. Availability and Limitation of Liability

10.1 We aim to keep the Website available and accurate, but we do not guarantee that it will be uninterrupted, error-free or free of viruses. We may suspend the Website for maintenance or updates.

10.2 Prices, descriptions and images on the Website are provided in good faith. Product images are illustrative, and the appliance or room supplied may differ in model or appearance while meeting the description in your Service Agreement.

10.3 To the extent permitted by law, Easy Rentals Group is not liable for any loss or damage arising from:

10.3.1 any interruption, delay or unavailability of the Website;

10.3.2 unauthorised access to your account resulting from your failure to keep your login details confidential;

10.3.3 any virus or malicious code transmitted through the Website despite our reasonable security measures; or

10.3.4 any indirect or consequential loss, including loss of income or opportunity.

10.4 Liability for loss or damage relating to rented appliances, stored items or accommodation is governed by the applicable Service Agreement.

10.5 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for gross negligence or under the Consumer Protection Act.

11. Third-Party Services and Links

11.1 Card payments are processed by PayFast. Your card details are captured directly by PayFast and are not received or stored by Easy Rentals Group. Your use of PayFast is subject to its own terms and privacy policy.

11.2 The Website may contain links to third-party websites. We have no control over, and accept no responsibility for, the content or practices of those websites.

12. Privacy

12.1 We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 and our Privacy Policy, which forms part of these Terms.

13. Complaints and Dispute Resolution

13.1 Internal complaints. Complaints must first be submitted in writing to info@easyrentalsgroup.co.za, marked "Complaint". We will acknowledge your complaint within [2] business days and aim to resolve it within [10] business days.

13.2 Ombud. If your complaint is not resolved to your satisfaction, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za), or to the National Consumer Commission.

13.3 Jurisdiction. Subject to your rights under the Consumer Protection Act, you consent to the jurisdiction of the Magistrate's Court for the district of Bloemfontein in respect of any dispute arising from these Terms, even where the amount in dispute exceeds that court's ordinary jurisdiction.

14. Notices and Domicilium

14.1 Easy Rentals Group chooses the following address for the service of all legal notices and processes (domicilium citandi et executandi): 20 Steven Street, Park West, Bloemfontein, Free State.

14.2 You choose the physical address recorded in your Portal account as your domicilium. You agree that notices relating to your account and the Services may be delivered to the email address or mobile number recorded on your account.

14.3 A notice sent by email is presumed to have been received on the first business day after it was sent.

15. General

15.1 Governing law. These Terms are governed by the laws of the Republic of South Africa.

15.2 Amendments. We may amend these Terms from time to time. The current version, with its effective date, will be published on the Website. Amendments do not apply to agreements concluded before the amendment, unless you agree otherwise.

15.3 Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision is severed and the remaining provisions remain in full force.

15.4 No waiver. Any indulgence or delay by us in enforcing these Terms does not constitute a waiver of our rights.

15.5 Entire terms. These Terms, the Privacy Policy and the applicable Service Agreement constitute the entire agreement between you and Easy Rentals Group regarding your use of the Website.